wink pro Privacy Policy

Role

wink pro (referred to hereinafter as "we", "our" or "the platform") is fully committed to protecting the personal information of its users. This Privacy Policy ("Policy") describes what information we collect about you when you use the wink pro website, create an account or use our services, how that information is used, and what steps we take to keep your information secure.

This Policy should be read together with wink pro's Terms and Conditions. By using our services, you are considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

This Policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh, and we handle each user's personal information with the utmost care and responsibility.

Data Collection

wink pro collects user information in several ways. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you register an account on wink pro or use our services, we collect the following information:

• Full name (as per national ID card)
• Date of birth (for age verification)
• Mobile number and email address
• Permanent and current address
• National ID card or passport number (for KYC verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)

2.2 Automatically Collected Information

The following information may be collected automatically when you use our website or app:

• IP address and device identifier information
• Browser type, operating system and device information
• Traffic source and browsing behaviour on the website
• Login time, location data (approximate) and session information
• Gaming activity, bet history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may also collect information from trusted third-party services. This information is used solely to confirm your identity and maintain the security of our platform.

Data Use

wink pro uses the collected information for the following purposes:

3.1 Account Management and Service Delivery

• To create, manage and verify accounts
• To process deposits and withdrawals
• To provide bonuses and promotions
• To provide customer service and support (via live chat and email)

3.2 Security and Compliance

• To detect and prevent fraud, money laundering and suspicious activity
• To verify user identity and age
• To comply with applicable laws and regulations
• To prevent the operation of multiple accounts

3.3 Service Improvement

• To improve platform performance and user experience
• To develop new products and services
• For analytical research (using anonymised data)

3.4 Communication

We may contact you to share important account-related matters, transaction confirmations and service updates. You may opt out of promotional communications at any time.

Data Storage and Security

wink pro applies industry-standard security measures to ensure the safety of your personal information.

4.1 Encryption and Technical Safeguards

• SSL (Secure Sockets Layer) encryption is used for all data transmission
• Stored data is protected with strong encryption algorithms
• Server-level firewalls and intrusion detection systems are active
• Regular security audits and vulnerability assessments are conducted

4.2 Retention Period

Your information is retained for as long as your account is active and for as long as necessary thereafter to meet applicable legal obligations. Financial transaction records are generally kept for a minimum of five years.

4.3 Staff Training

Our staff may only access personal information when there is a specific need to do so. All staff receive data protection training and operate under strict confidentiality agreements.

Sharing Data with Third Parties

wink pro does not sell your personal information to third parties. However, information may be shared on a limited basis in the circumstances described below:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification and technical services. These partners receive only the information necessary for their specific tasks and are also bound by strict confidentiality agreements.

5.2 Legal Obligations

If a government authority or law enforcement agency makes a lawful request in accordance with applicable laws of Bangladesh, we are required to provide the necessary information. In such cases, we limit ourselves strictly to what is legally required.

5.3 Business Transfers

In the event of a business restructuring, merger or acquisition of wink pro, user information may be transferred to the new owner. In such circumstances, we will notify users as early as reasonably possible.

5.4 Game Studios

Only the limited information necessary to manage gaming sessions is shared with game providers including Pragmatic Play, PG Soft, JILI, Evolution and Spribe. Personally identifiable information is not shared with these partners.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the wink pro website. These help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login status and carry out security checks; these cannot be disabled.
• Functional Cookies: Remember your preferred language, currency and other settings.
• Analytics Cookies: Help us understand which parts of the website are used most.
• Marketing Cookies: Used to display relevant promotional content.

6.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the platform.

Your Rights

As a wink pro user, you have the following rights regarding your personal information:

7.1 Right of Access

You may request details of the information we hold about you at any time. We will respond to such requests within a reasonable period.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected. You can update some information directly from your account profile.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we are required to retain some information for a specified period due to legal obligations.

7.4 Right to Object

If you object to marketing communications or to certain types of data processing, you may inform us at any time. We respect such requests. For more details, please visit our Responsible Gaming page.

Privacy of Minors

wink pro strictly prohibits registration and use of its services by persons under the age of 21. We do not knowingly collect or process information from any minor.

Age verification is carried out during the registration process. If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects that their child is using wink pro, please contact our support team.

Visit our Responsible Gaming page for detailed information on gaming responsibly and safely.

Policy Changes

wink pro reserves the right to amend or update this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed
• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform

Continued use of our services after any change will be considered automatic acceptance of the updated policy. We therefore recommend that you visit this page regularly in your own interest.

To learn more about our general rules and conditions, please read our Terms and Conditions page. You can also visit our About Us page for general information about wink pro.