wink pro Responsible Gambling
Enjoy entertainment on your own terms. We believe an informed player always makes better decisions — so we are here with tools, information, and support.
Gambling is for entertainment — not a guaranteed income
Casino games, slots, and sports betting on the wink pro platform are all for entertainment. This is not a reliable source of income, and there is no guarantee of winning any bet. Over the long term, most players receive back less than they have wagered in total — that is the nature of the games.
Being a responsible player means setting your own limits, keeping a clear head, and never placing more bets to chase losses. If you read our Terms and Conditions, you will see that wink pro prioritises user protection from the start.
We always want to remind you — gambling is an adult activity and is only for those who are financially and mentally able to make this decision. No one under 21 may open an account or place a bet on wink pro.
Ask yourself:
- Am I playing for fun, or do I feel compelled to?
- Am I staying within a set budget?
- Can I stay calm when I lose?
- Is my family life or work being affected?
Stay in control
wink pro gives you a range of tools so you can actively manage your own gambling experience.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately; a notice period applies if you want to increase it.
Session Time Limits
Decide in advance how long you will play in one session. When the time is up, your account will be logged out automatically.
Account Suspension
Temporarily close your account for a set period (1 day to 6 months). No bets or deposits are possible during this time.
Self-Exclusion
If you want to stop gambling for the long term, request self-exclusion. This can be set for a minimum of 6 months or permanently.
View Your Betting History
You can view a full record of all your bets, deposits, and withdrawals at any time. This helps you analyse your own habits.
Talk to the Support Team
Contact our 24/7 live chat to set any limit or exclusion. The team responds in both Bengali and English.
Recognise the warning signs
Gambling problems develop gradually. If any of the signs below appear, treat it as a warning signal.
- Repeatedly increasing bets to chase losses
- Trying to stop gambling but being unable to
- Hiding gambling from family or friends
- Neglecting daily responsibilities — work, studies, or family
- Taking on debt or using household money to gamble
- Feeling restless, irritable, or anxious when not gambling
- Turning to gambling to cope with stress, sadness, or loneliness
Principles of responsible gambling
- Only gamble with money you can afford to lose without affecting your household.
- Set a clear budget and time limit before you start playing.
- Do not place large bets out of anger or frustration after a loss.
- Avoid gambling when drinking or under mental stress.
- There is no strategy or method that guarantees a win — every outcome is random.
- Take regular breaks and spend time with family and friends.
- Do not share your account details with anyone else — especially minors.
Where to get help
Admitting you have a problem takes courage. Do not delay seeking help — people close to you and professionals are always there.
wink pro Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Speak to us directly about setting limits or closing your account.
Email Support
Email us in detail at [email protected] — we will reply as quickly as possible and handle your request confidentially.
Family and Loved Ones
Share what you are going through with a trusted family member or friend. Support from someone close is far more effective than facing the problem alone.
Professional Advice
Reach out to a mental health professional or counsellor. A gambling problem is a treatable condition — recovery is possible with the right support.
Check yourself
Answer the questions below honestly. If you answer "Yes" to three or more, it is time to talk to us. You can find more questions and answers about responsible gambling on our FAQ page.
This self-check is not a medical diagnosis, but it can help you understand your own situation. For any concerns, contact our live chat or a professional counsellor.
wink pro's Commitment
wink pro believes that creating a responsible environment is not just a legal obligation — it is an ethical duty to our users. That is why we verify the age of every account, monitor suspicious patterns, and impose limits ourselves when necessary.
Our Privacy Policy clearly states how user data is stored and kept secure. Your gambling information is used only to ensure your safety.
Once a request to close an account or self-exclude is submitted, it is processed as quickly as possible. No promotional messages will be sent and no deposits will be accepted during this period.
- Age verification is mandatory for all account registrations
- No advertisements or offers will be sent while self-exclusion is active
- Accounts belonging to underage users are permanently closed
- The support team is available 24/7 to help with responsible gambling
Keep in mind
Gambling is entertainment, not a way to earn money.
Do not place more bets to chase your losses.
Asking for help takes courage — do not wait.
Common questions about responsible gambling
For more detail on this topic, visit our full FAQ page.