wink pro FAQ — Deposits, Withdrawals and Bonuses

Log in to wink pro, go to the Cashier section and select the deposit option. Choose bKash as your payment method, enter the amount and send money to the provided bKash number. Once the transaction is complete, the amount will be added to your wink pro account. Make sure you send the exact amount — sending more or less may cause a delay in verification. The minimum amount to send is ৳100.

wink pro currently accepts deposits through five payment methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank and other major banks). Mobile banking options are generally the fastest, and bank transfer is also straightforward. The minimum deposit is ৳100 for all methods.

wink pro does not charge any service fee on deposits. However, your mobile banking or bank account may have its own charges, depending on your payment provider's terms. Before depositing, it is worth checking the transaction terms in your bKash, Nagad or Rocket app.

Sometimes it may take a little time due to network or verification processes. If your balance has not updated 15–20 minutes after sending money, note your transaction ID or reference number and contact wink pro's 24/7 live chat. Providing the correct details helps resolve the issue quickly. If you sent money to the wrong number, recovering it may take longer, so always double-check the number before sending.

Account verification (KYC) is essential for every player's security. It ensures that no one else is using your account and that your withdrawal funds go only to your own payment method. wink pro wants to confirm that every user is 21+ and that the account belongs to the right person. This directly protects your money.

Yes, this is very important. The name you provided when registering on wink pro must exactly match the name registered on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal request may be rejected and the verification process becomes complicated. Enter your correct name right from the start of registration.

If your verification is rejected, wink pro generally sends a message explaining the reason. The most common reasons are: blurry image, expired document, or name mismatch. Resolve the issue and resubmit the correct documents. If you cannot understand the problem, contact wink pro support via live chat — they will assist you in Bengali.

wink pro uses SSL encryption to keep all your personal and financial information secure. Documents submitted for verification are not shared with third parties. For full details, read the wink pro Privacy Policy, which contains a complete description of how information is collected, stored, and used.

wink pro may request verification before your first large withdrawal or after a certain amount of transactions. Verification must also be completed to claim offers such as birthday rewards or special bonuses. It is best to complete account verification as early as possible — this avoids delays when you withdraw later.

Withdrawal requests on wink pro are generally processed within 30 minutes to 3 hours. The time depends on the payment method and the verification process. Withdrawals via bKash or Nagad are usually faster. Bank transfers may take a little longer. Before making a request, make sure your account verification is complete.

Yes, wink pro offers withdrawals 7 days a week, 24 hours a day. Requests can be made at night or on public holidays. However, bank transfers may depend slightly on banking business days. bKash, Nagad, and Rocket are generally completed within the normal timeframe even on holidays.

Pending status means your request is being processed. It is usually completed within 30 minutes to 3 hours. If more than 3 hours have passed and it is still pending, note the withdrawal ID and contact wink pro live chat. Requests may be held up if account verification is incomplete or wagering requirements have not been met.

The minimum withdrawal amount on wink pro is ৳800. This applies to all methods — bKash, Nagad, Rocket, Upay, and bank transfer. So before withdrawing, make sure you have at least ৳800 in withdrawable balance in your account. To withdraw bonus funds, wagering requirements must be met.

Yes, but to withdraw winnings from a bonus you must first meet the wagering requirements. For example, if you receive the welcome bonus (100%, up to ৳5,000), you must wager the bonus amount 20 times. Say you deposit ৳1,000 and receive ৳1,000 in bonus — balance is ৳2,000. Before withdrawing, you must wager ৳1,000 × 20 = ৳20,000. Only after wagering is complete will the winnings be withdrawable.

wink pro offers two support channels: direct 24/7 live chat and email. Via live chat you can speak directly with a support representative and get quick resolutions. For complex issues, you can write to email with a detailed description. Both channels are available 7 days a week, 24 hours a day.

Before contacting support, have this information ready: your registered username or email; the relevant transaction ID or withdrawal reference; a brief description of the issue and when it occurred. Having this information prepared in advance reduces the time needed to resolve the issue and allows the support team to help faster.

Yes, wink pro's live chat support is truly 24/7 — whether it is 2 AM, 5 AM, or a public holiday, a support representative is always online. You can get help at any time during a cricket match or the BPL. You do not have to wait until a specific hour.

wink pro's support team can assist in both Bengali and English. Full support in Bengali is provided with Bangladeshi players in mind. So do not hesitate to report any issue due to language — just write in Bengali in the live chat.

No, the wink pro welcome bonus (100% bonus, up to ৳5,000) is available only once per account. It applies only at the time of the first deposit. To receive bonuses later, check other ongoing offers including the weekly reload bonus, slots festival bonus, or cricket win gift — these can be claimed regularly.

Yes, there is generally an option to cancel a bonus, but cancelling will also remove all winnings earned from that bonus. Only the portion of your original deposit may remain, though the amount depends on the wagering process. Before cancelling a bonus, discuss it with wink pro support and read the Terms and Conditions carefully.

Slot games generally count in full toward wagering requirements. Live casino games and card games may count partially. The percentage each game contributes for a specific bonus is stated in the bonus terms. Use bonuses carefully in line with wink pro's Responsible Gaming Policy. If in doubt, ask support.

Yes, every bonus on wink pro has a specific expiry period. Generally, wagering must be completed within a set time after the bonus is activated. If the period expires, unused bonuses and any winnings earned from them may be forfeited. So read the expiry period before claiming a bonus and plan to complete wagering on time.

A wagering requirement is the total amount you must bet, calculated by multiplying the bonus amount by a set number. Example: if you receive a ৳1,000 welcome bonus on a ৳1,000 deposit, wagering is ৳1,000 × 20 = ৳20,000. That means you must place a total of ৳20,000 in bets before withdrawing. Alternatively, if you receive the maximum ৳5,000 bonus on a ৳10,200 deposit, wagering is ৳5,000 × 20 = ৳1,00,000. Wagering is based only on the bonus amount, not the deposit.